For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, and the e-mail addresses of those who purchase products through our online catalog(s)

This website does not use cookies, does not use intrusive third-party banner advertisements, does not use tracking, does not use web bugs, and does not collect any personal information about you unless you fill in and submit an online form to us. At that point, only the information you fill in is provided to us. Cookies are small data files which record information, and are stored on your hard drive while you are browsing our site. We only use cookies to record session information, such as keeping track of items that are added to the shopping cart in our online catalog. Browsing this site does not install cookies on your computer.

We do not attempt to gather any detailed information about your computer or to intrude into it in any way. We may collect only basic web statistics to determine how often our pages are accessed, which of our pages attract the most attention, and from what domains the interest comes. We do not provide any information to other parties. We are "not" pre-occupied with volume or dollars, but rather we are pre-occupied with excellence and quality as master craftsmen, and in professionally and effectively assisting our many clients, for you are the reason we are here.

We do not sell or share any of your information with a third party. The only exception being when an order is placed using our online catalog. Then we will share sufficient information with the freight company to facilitate shipment of the product ordered. If a product needs to be shipped from one of our suppliers, we will provide them only the shipping and product information needed to have the products ordered shipped to your address.

We treat customer information with great care, never for a moment risking data in unsecure storage, and we also do not sell or make any data available to any orginaztion or body, regardless of another other consideration. Your business here and all data and personal information is 100% secure and will never knowingly be shared, sold or distributed, either by design or some insecure problem that resulted from our oversight.

What information do we take from our clients?
We have a non-accessable local database in which we store our client records, this is not available via the internet and is 100% secure, all information that is printed is destroyed. No information is stored on insecure servers, and we take great pride in our attention to detail.

Can client access their data to update it?
Not thru the internet or via a web innerface, for both security reasons and the fact that we do no accounting or recordkeeping on internet capable machines, so that we can assure both ourselves and our clients that all data and all information is totally locked down and is secure at all times. With a phone call or by re-submitting an online form a client can change a mailing address or contact data, and we suggest that repeat clients do exactly that if a change has happened.

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Truthful and Accurate Communications:
We're going to clearly tell you what we can do for you and we post ouor policies on line for your review for greater detail. When we quote a price or bid a project it will be in writing, and if bid on the phone it will be noted in the next mailing to you. If you were quoted always include that in your next mail, with all data about that job condensed. Straight talk and common sense are what we have in mind here, and if you like that you'll love it here.

Disclosures:
We're very proud to share both our business heritage as well as our credentials and history, we're quite proud of what we have been doing for decades, and how we have designed this business to provide the lowest possible prices to our clients and friends, as well as a very safe and enjoyable experience in their equipment and service quest.

Customer Satisfaction:
If there is an area of maximum focus it is here, for we know that on the internet and in the world we stand or we fall by our reputation, and a reputation is made one client at a time, with absolutely no regard for the size purchase or the amount spent.

Contact Information:
If you need to contact us the fastest way is just to call, for the voice on the phone will be a member of the home office staff.

Customer Contact

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address.

If you supply us with a telephone number, we will only contact you by telephone as required to take care of a request you made for more information, or to facilitate an order you placed with us in our online catalog.

Future Use

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If there should be an issue or concern about this security policy, please notify us using the contact information at the top of the page, and we will work with you to resolve any issues.